Shipping policy

Processing Time
All orders are processed within 48 business hours after payment confirmation. Orders are not dispatched on weekends or public holidays.

Shipping Time
We offer free shipping on all orders. Estimated delivery times vary depending on the destination:

• United States: 3–12 business days after dispatch.
• United Kingdom: 3–8 business days after dispatch.
• France & Belgium: 3–8 business days after dispatch.

Please note that delivery times are estimates only and may vary due to courier delays, customs clearance procedures or periods of high demand.

Logistics & Transit Process
During the logistics process, once an order has been dispatched and is in transit, delays, temporary lack of tracking updates or other unforeseen logistical issues may occur. These situations are related to the shipping carrier and international transport process and are beyond the control of our store. While estimated delivery timeframes are provided, they are not guaranteed and do not constitute a direct responsibility of the company in cases of carrier-related delays. Nevertheless, our customer support team remains fully available to answer questions and assist customers with tracking or shipment enquiries.

Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number. You may also track your order at any time via our Track Order page.

Lost or Delayed Packages
If your parcel is delayed or appears to be lost in transit, please contact us at support@conceptpremiumdecor.com. Our team will assist you in locating your order or arrange a replacement or refund where applicable.

Incorrect Address Disclaimer
Please ensure that all shipping details are correct at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.