Privacy policy

Last updated: 26 September 2025

CONCEPT PREMIUM DECOR operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). CONCEPT PREMIUM DECOR is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. Where there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy and how your personal information is handled.

Personal Information We Collect or Process

When we refer to “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you or another individual. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, your location and applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, delivery address, telephone number and email address.
• Financial information, including payment card details, transaction details, payment confirmations and other payment-related information.
• Account information, including your username, password, preferences and account settings.
• Transaction information, including products viewed, added to your basket or wishlist, purchased, returned, exchanged or cancelled.
• Communications with us, including information you provide when contacting customer support.
• Device information, including device type, browser, IP address and other unique identifiers.
• Usage information, including how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, contact us or otherwise provide information.
• Automatically through the Services, including through cookies and similar technologies.
• From service providers, who process personal information on our behalf.
• From business partners or other third parties, where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing and improving the Services. This includes processing orders and payments, managing your account, arranging delivery, handling returns and exchanges, enabling reviews, and personalising your shopping experience.
• Marketing and advertising. We may send promotional communications by email, SMS or post, and display relevant advertisements based on your interactions with the Services.
• Security and fraud prevention. To protect accounts, detect and prevent fraud, and ensure the safety and integrity of our Services.
• Communicating with you. To respond to enquiries, provide customer support and maintain our relationship with you.
• Legal obligations. To comply with applicable laws, regulations, legal processes and to enforce our policies.

How We Share Personal Information

We may share your personal information in the following circumstances:

• With Shopify, delivery partners, payment processors and other service providers who assist us in operating the Services.
• With marketing and advertising partners to deliver personalised advertising, in accordance with their own privacy notices.
• When you request or consent to such disclosure, for example for delivery or third-party integrations.
• With affiliates within our corporate group.
• In connection with business transactions, legal obligations or the protection of our rights.

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to support and improve the Services. Information may be transferred to countries outside your place of residence.

Shopify may use personal information to provide enhanced features, including personalised advertising. Shopify is responsible for processing this data for those purposes.

To learn more, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for their privacy practices, content or security. You should review their policies independently.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us.

Security and Data Retention

While we implement appropriate security measures, no method of transmission is completely secure. Please avoid sending sensitive information via unsecured channels.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations or resolve disputes.

Your Rights

Depending on your location, you may have rights under data protection laws, including:

• The right to access your personal information.
• The right to request correction or deletion.
• The right to data portability.
• The right to object to or restrict certain processing.
• The right to opt out of targeted advertising.

You may exercise these rights via the Services or by contacting us directly. We may need to verify your identity before fulfilling requests.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

International Transfers

Your personal information may be transferred outside the UK or EEA. Where this occurs, we rely on recognised safeguards such as Standard Contractual Clauses or adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page and the “Last updated” date will be revised accordingly.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: support@conceptpremiumdecor.com
Address: Rua Rio Grande do Norte, 1435, Sala 708, Funcionários, Belo Horizonte, MG, 30130-138, Brazil